Enterprise Solutions
IT Support Specialist
The on-site technical resource for everyone in the building — hardware, software, network, onboarding and asset integrity. A security company's own estate has to be exemplary.
The role
We are looking for a responsive, customer-focused IT Support Specialist to join the IT team on-site in Gading Serpong. You will be the primary on-site technical resource for employees needing assistance — diagnosing and resolving hardware, software and network issues while maintaining availability, asset integrity and system security across the organisation.
Our ideal candidate is a natural problem-solver with strong technical fundamentals and the ability to translate complex technical detail into plain language.
What you will do
- Provide Tier 1 and Tier 2 support for on-site, remote and field-based users via ticketing, phone, email and in person
- Diagnose and resolve issues across operating systems, productivity tools and business software
- Troubleshoot network connectivity — LAN/WAN, Wi-Fi, VPN and DNS/IP configuration
- Provision, configure and deploy employee hardware on-site
- Manage device onboarding and offboarding to ensure secure data handling and asset tracking
- Log, track and resolve support requests within the ticketing system
- Oversee IT asset management: hardware inventory, software licences, procurement and disposal
- Draft and maintain user-facing documentation and internal SOPs
What you bring
- Able to work full-time on-site at the Gading Serpong office
- Degree in IT, Computer Science or equivalent hands-on experience — 1–3 years in IT support or helpdesk
- Willingness to travel between BSD and Jakarta for site visits or equipment deployment
- Able to safely lift and set up hardware and equipment up to 20 kg
- Strong familiarity with Windows, macOS and Linux
- Proven logical troubleshooting and root-cause analysis
- Exceptional written and verbal communication with a customer-first mindset
Preferred
- Certifications such as CompTIA A+, CompTIA Network+, Google IT Support Professional or Microsoft Certified
- Experience managing MDM and identity tools; EDR is an advantage
- Familiarity with IT asset management tools and processes
- Understanding of cybersecurity fundamentals — phishing awareness, endpoint protection, MFA
Exceptional, and know it?
We would rather have one exceptional person at top pay than two average ones. Make the case.